What is it with the banks in this country. It used to be that banks treated their staff and customers with respect and courtesy. Not any more it seems.
A couple of weeks ago the Royal Bank of Scotland threatened its staff with disciplinary action if they did not have their primary bank account with the Royal Bank of Scotland. I followed this up with my local branch who had not heard the story and attempted valiantly to get me a response from their headquarters. The kept me in touch and promised a written response from their headquarters. Sadly to date I have not received any communication explaining their position. Two fingers to me I guess my accounts and business are not worth keeping!
So should I move my account elsewhere?
Well I am seriously considering it despite the inconvenience involved but I won't be going to HSBC. According to yesterdays Guardian one of their branches has now decided that only customers with £50,000 or more in savings, a hefty mortgage or a salary of at least £75,000 are to be allowed to talk to staff. If you do not meet this criteria and want to be served personally or make an inquiry then you will have to go to another branch.
Banks seem to have lost the concept of customer service and perhaps they are also losing site of one of the basic economic equations involved in Banking. There are some who have money and leave it in the bank, there are some who need money and borrow it from the bank, the difference between the two interest rates covers the banks costs and provides its profit!